We encourage you to browse our available features below, and feel free to contact us to view a demo of the system and see all the features in action as well as discuss how we can help serve the needs of your community.

Intuitive User Interface

Frequent Questions Answered Automatically

New Questions Answered Effectively

Browse and Search Frequently Asked Questions

Publish Text, Video, and Image Answers

  
  • Advanced Contact Form
  • Manage Multiple Inquiry Types
  • Advanced Inquiry Recognition
  • Automated FAQ/Answer Suggest
  • New Inquiry Distribution
  • Email Support Correspondence
  • Text / Video / Image Responses
  • Instant Email Notifications
  • Single User Authentication
  • AJAX Enhanced Functionality
  • Multilingual Platform
  • Custom Development Available
  • New FAQs Publishing
  • FAQ Relevance Rating/Ordering
  • Browse FAQs by Category or Tags
  • FAQ Search and Filtering
  • Advanced Search Technologies
  • FAQ Voting and Ranking
  • FAQ Comments Submission
  • Automatic URL Link Conversion
  • Detailed System Analytics
  • System Widgets and Buttons
  • Custom Widgets
  • Personalized RSS
  • Contact Form Customization
  • Manage/Edit/Delete Inquiries
  • Inquiry Reassignment
  • Automated Inquiry Distribution
  • Email Inquiry to Associate
  • Email History Log
  • Save Notes About Inquiries
  • Inquiry Disposition Assignment
  • Available Answer Search
  • Inquiry Response Voting
  • Category/Tag Management
  • Standard Response Library
  • Define Featured FAQs
  • Web Based Platform
  • Manage/Edit/Delete FAQs
  • Schedule FAQ Reviews
  • Tag FAQs with Keywords
  • Role Based Admin Settings
  • Assign Reps by Category/Tag
  • Advanced Search Technology
  • Detailed Analytics & Reports
  • Staff Performance Reporting
  • Reporting Date Comparisons
  • Export Reports (PDF or CSV)
  • Edit Notification Settings
  • Translation Management
  • Secure Admin SSL Encryption
  • System Overview
  • See a System Demo
  • View Purchasing Options

    • Edmunds Support

    Edmunds is utilizing the Lumin Support platform to manage their customer support needs effectively.

    Website:

    http://support.edmunds.com

     

    View a Demo

    Contact one of our sales representatives to access a demo of the Lumin Support system, where you can view all of its available features.

    Email:

    sales@lumincreative.com