Lumin Creative's Support Software provides a customer support and FAQ system that integrates into your existing website, giving you an effective tool to handle the questions from your clients and website visitors. With the ability to automatically answer common questions through a dymanic FAQ system along with effectively distributing new questions to relevant staff through ticket based support, this dynamic system saves your company valuable time and resources by letting common issues be solved once while still providing the personal support your customers desire.
Lumin Creative works within the design and development requirements of your current website, allowing you to provide a valuable service to your customers that is seamlessly integrated with your existing presence.
Complete graphics and layout customization
Widgets integrate functionality throughout your site
API available for effective content distribution
AJAX & Web 2.0 enhanced functionality
Our software allows your team to build a database of frequently asked questions and their final answers, presenting those answers to new users with similar questions so their issue can be addressed immediately.
Saves your company time and valuable resources
Publish newly answered questions as FAQs
Staff can easily edit and manage FAQ database
Questions that cannot be addressed automatically through the published FAQ database are effectively distributed and addressed by your staff, allowing you to assign new questions to staff by specific categories.
Distribute questions by specific categories
One on one communication with person who asked
Easily publish answers to new common questions
Extensively optimized for search, Lumin Support draws organic traffic to your site from all major search engines. People with similar questions are led to your site and exposed to your products, services, and support.
SEO optimized page titles, urls, and descriptions
Draws significant traffic to your site and products
Support current and potential customers organically